| |
|
|
|
 |
|
|
|
|
|
Just give us a call at
877-778-2585
|
|
|
|
|
|
|
Hexagrid's 24/7 Operation's Helpdesk |
At Hexagrid, we understand that you demand business continuity and availability. In support of that, we provide a highly technical team of subject matter experts available 24 hours a day, 7 days a week. It is our job to listen to you and put you in contact with the people that can solve your problem. Beyond the exciting technology, blazing speed and tremendous reliability, we judge our success by customer satisfaction.
|
Support Commitment |
|
|
To be accessible, professional, and helpful at all times. |
|
|
|
To answer the phone when you call, 24/7 - no exceptions. |
|
|
|
Reply to your emails and support tickets within 24 hours. |
|
|
|
To provide timely and comprehensive information regarding system incidents. |
|
|
|
And lastly, we promise to listen. |
|
|
|
|
At Hexagrid, we strive to exceed expectations for product support. Please provide feedback or suggestions to facilitate our continued pursuit of excellence in customer service.
We want to know the good, the bad, and everything in-between. We are listening.
Please send correspondence to: reportcard@hexagrid.com |
|
|
| |
|
|
